Practice Policies

Office Policies

Scheduling Policy

Our goal is to make your visit as pleasant and efficient as possible. We provide convenient scheduling and easy access to our endodontists through our six-office network.

To schedule an appointment or to discuss your endodontic needs, please call our office and one of our experienced schedule coordinators will select an appointment best suited for your particular needs. Business Hours: Monday – Friday from 8 am until 5 pm and Saturday from 9am to 2pm (Brookline only Monday – Friday from 8 am until 5 pm) After-Hours: 24/7 answering service is available. In case of dental emergency, operators are instructed to follow an “urgent call” protocol and will put you in touch with a doctor as soon as possible. We try our best to stay on schedule to minimize waiting times. Due to the fact that our practice provides surgical and emergency services, various circumstances may cause delays. We appreciate your understanding and patience.

Insurance Policy

We make every effort to provide you with the finest Endodontic care and the most convenient financial options. To accomplish this we work hand in hand with you to maximize your insurance reimbursement for covered procedures.

Please provide our office with your insurance information so that we can expedite reimbursement. As a courtesy, our staff will contact your insurance company to find out what your benefits are. We will estimate your portion at the time of service and request that you pay your estimated portion. We will bill your insurance company for the procedure. If there is a balance after your insurance processes and pays the claim, you will receive a statement for the balance due. If you have paid more than expected, you will receive a refund check from our office.

Financial Policy

We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. For your convenience we accept Cash, Check, Visa, MasterCard, Discover and American Express.

Monthly financing is available through Care Credit. Please click the logo below to visit the Care Credit website for more information.

Privacy Policy

With your consent, our practice is permitted by federal privacy laws to make uses and disclosures of your health information for purposes of treatment, payment, and health care operations. Protected health information is the information we create and obtain in providing our services to you. Such information may include documenting your symptoms, examination and test results, diagnoses, treatment, and applying for future care or treatment. It also includes billing documents for those services.

Our practice protects patient information by practicing safe HIPAA policies and procedures. We use Electronic Health Records (EHR) that provides greater security of patient information and Secure Email/Contact to protect patient information exchanged electronically.

HIPAA Notice of Privacy Practices (PDF)